dbb99 Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") govern the use of the dbb99 platform and all its services. By accessing the dbb99 website, creating an account, or using any service, you are fully agreeing to these Terms.

These Terms constitute a legal agreement between the user ("you", "member") and dbb99 ("we", "platform"). If you do not agree with any part of these Terms, you are requested to refrain from using the platform.

2 Account Registration

To register an account on dbb99, you must provide accurate and complete information. Each person may only create one account.

2.1 Registration Requirements

• Each member may hold only one account — creating multiple accounts is strictly prohibited.
• All information you provide must be true, accurate, and up to date.
• Keeping your account password confidential is your responsibility; sharing it with third parties is prohibited.
• You are fully responsible for all activities carried out from your account.
• Accounts may not be transferred, sold, or leased to third parties.

2.2 Identity Verification (KYC)

dbb99 may conduct a Know Your Customer identity verification process at any time. You may be asked to provide a national identity card, passport, or other government-recognised documents. Withdrawals may be put on hold until verification is complete.

3 Age Restriction and Eligibility

By registering, you confirm that you are 21 years of age or older and that you are legally permitted to use online gaming platforms in your area of residence.

• Misrepresenting your age may result in legal action.
• Parents and guardians are encouraged to use parental control software to prevent minors from accessing the platform.
• dbb99 reserves the right to verify the age of any member.

4 Deposits and Withdrawals

4.1 Deposit Terms

To deposit funds on dbb99, you may use bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 (applicable for each method).

• Only payment accounts registered in your own name may be used for deposits.
• Depositing through third parties is prohibited.
• Once a deposit is successfully confirmed, it will be credited to your account immediately.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour.

• Withdrawals may only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• If there is an active bonus on your account, wagering requirements must be met before a withdrawal can be made.
• dbb99 reserves the right to put withdrawals on hold in the case of suspicious transactions.

5 Bonuses and Promotions

dbb99 offers various bonuses and promotional offers for its members. All bonuses are provided subject to specific terms.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. A 10x wagering requirement must be met to use this bonus.

5.2 Bonus Terms

• Specified wagering requirements must be met before bonus funds can be converted to cash balance.
• Claiming bonuses from multiple accounts is prohibited.
• dbb99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In the event of a breach of bonus terms, the bonus and any associated winnings may be voided.
• Each bonus offer has its own expiry period; unused bonuses will be removed upon expiry.

5.3 VIP Program

dbb99 has three VIP tiers — Bronze, Silver, and Gold. Members can advance to higher tiers based on regular activity.

• Bronze tier: weekly cashback of up to 0.3%.
• Silver tier: weekly cashback of up to 0.5%.
• Gold tier: weekly cashback of up to 0.8%.

6 Fair Play and Security

dbb99 is committed to ensuring a safe and fair gaming environment. SSL encryption is used on the platform to keep all data secure.

• All games are conducted under fair play principles.
• Any attempt to exploit vulnerabilities or manipulate the system is prohibited.
• The use of automation software, bots, or any other technical assistance is prohibited.
• Keeping your account information secure is your responsibility.
• Please notify our support team immediately if there is any unauthorised access to your account.

7 Prohibited Activities

The following activities are strictly prohibited on the dbb99 platform:

• Using the platform for money laundering or illegal activities.
• Creating or operating multiple accounts.
• Using or providing access to third-party accounts.
• Any attempt to manipulate game outcomes.
• Harassing or mistreating other members.
• Registering with false information.
• Attempting to circumvent bonus terms.
• Attempting unauthorised access to the platform's systems.

8 Account Suspension and Closure

8.1 Closure by dbb99

dbb99 may suspend or permanently close any account for the following reasons:

• Breach of terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Failure to cooperate with the identity verification process.
• Prolonged inactivity.
• Legal or regulatory reasons.

8.2 Closure by the Member

You may request the closure of your account at any time. Self-exclusion requests for responsible gaming reasons are also accepted. Please visit our Responsible Gaming page for more details.

9 Limitation of Liability

Liability for any loss resulting from use of the dbb99 platform is limited to the maximum extent permitted by law. dbb99 is not liable for:

• Loss caused by internet connection interruptions.
• Issues with the user's own device or software.
• Delays with third-party payment services.
• Temporary service disruptions caused by unexpected technical issues.
• Misuse of the user's own account credentials.

dbb99 always strives to maintain service quality, but it is not possible to guarantee an uninterrupted and error-free service.

10 Privacy and Data

Full details about the collection, use, and protection of your personal information can be found in our Privacy Policy, which forms an integral part of these Terms.

• dbb99 never sells your personal information to third parties.
• Limited information may be shared with authorised partners for the purpose of providing necessary services.
• All transactions are secured using SSL encryption.
• You may send a request to the support team to view or correct your information.

11 Dispute Resolution

If you have a complaint or disagreement about any matter, please first contact our support team via 24/7 live chat or email. The support team is available to assist in Bengali.

• Upon receiving a complaint, dbb99 will review it within a reasonable timeframe.
• In disputes relating to game outcomes, dbb99's server logs will be considered the definitive evidence.
• dbb99's decision will be considered final and binding, unless evidence of fraud or clear error is found.

12 Changes to Terms

dbb99 reserves the right to partially or fully amend these Terms at any time. Members will be informed of significant changes by email or by notice on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new terms. Therefore, it is advised to visit this page regularly.

13 Contact

If you have any questions or need clarification about these terms, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Get support in Bengali through the platform.

Our support team is active around the clock according to Bangladesh Standard Time (UTC+6).