dbb99's Privacy Policy

Personally Identifiable Information

When you register an account with dbb99 or use our services, we may collect the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — only for users aged 21 or above)
• National ID card or passport number (when identity verification is required)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)

Transaction and Financial Information

We store a record of every financial transaction you make, which includes:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash / Nagad / Rocket / Upay)
• Transaction ID and status
• History of bonuses and cashback received

Technical and Device Information

Our system may automatically collect certain technical information about your device and session, such as:

• IP address and geographic location
• Browser type and version
• Device operating system
• Time spent on the platform and pages visited
• Login and logout times

Directly from You

When you fill out our forms directly, create an account, complete a transaction, or contact our support team, we collect the information you provide. This data collection is entirely voluntary and based on your informed consent.

Automated Collection Methods

Some information is collected automatically while you browse our website. This includes session and usage data collected through cookies, web beacons, and similar tracking technologies. This information is primarily used to improve service quality and ensure platform security.

Through Third Parties

For the purpose of identity verification and fraud prevention, we may collect information from trusted third-party verification services. Limited information related to transaction confirmation may also come to us from payment processing partners.

dbb99 uses collected information only for the following legitimate purposes:

• Account Management: For creating, verifying, and managing your account.
• Service Delivery: For gaming services, betting, transaction processing, and issuing bonuses.
• Identity and Age Verification: To confirm that the user is aged 21 or above and is legally able to use the services.
• Security and Fraud Prevention: To detect and prevent account misuse, money laundering, and fraud.
• Customer Support: For managing the support team to resolve your complaints and questions.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To enhance the user experience and develop new features.
• Communication: For sending important updates, security alerts, and transaction confirmation messages.

Who We Share Information With

dbb99 never sells your personal information to third parties. However, limited information may be shared in the following cases:

• Payment Partners: Information necessary for transaction processing with mobile financial service providers such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: For verifying identity and age in compliance with regulatory requirements.
• Legal Authorities: To law enforcement authorities under a court order or a lawful request from a government agency.
• Technology Service Providers: With contracted technology partners for secure hosting, cybersecurity, and service maintenance.

Third-Party Obligations

All third parties with whom we share information operate under strict data protection agreements. They may not use your information for any purpose other than those approved by dbb99, and they are required to maintain their own privacy standards.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. dbb99 uses cookies for the following purposes:

• Essential Cookies: For maintaining login sessions, security verification, and operating core services.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: For collecting anonymous statistics to monitor platform usage and improve quality.

Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some important platform features to not work properly and may disrupt the login process.

dbb99 applies industry-standard technical and organizational security measures to protect your information. The steps we have taken include:

• SSL Encryption: All data transfers between your browser and our servers are protected by SSL/TLS encryption.
• Secure Databases: Stored information is kept on servers secured with advanced encryption methods.
• Access Controls: Only authorized personnel can access information when necessary.
• Regular Security Reviews: Regular security audits are conducted to identify and prevent potential risks.
• Two-Factor Authentication: An additional verification layer for sensitive account activities.
• Fair Play Systems: Automated monitoring to detect cheating and unusual activity on the gaming platform.

However, no transmission of information over the internet is completely risk-free. We make every effort to protect your information, but no method can guarantee 100% security. Keeping your password confidential and logging in from a secure network is important for your own safety.

dbb99 stores your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Records are kept for as long as required to meet legal obligations and resolve potential disputes.
• Financial Records: Transaction-related information may be retained for an extended period in accordance with financial regulations.
• Technical Logs: Kept for a limited time for security reviews, then deleted.

After the required period has ended, your information is securely deleted or anonymized.

dbb99's services are for users aged 21 or above only. We never knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step in the account registration process.

If we become aware that a user is under the age of 21, we will immediately close that account and delete the associated information. If a parent or guardian believes their minor child is using our platform, please contact our support team immediately.

As a user of our platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information about you.
• Right to Erasure: In certain circumstances you may request that your information be deleted, however some information may need to be retained due to legal obligations.
• Right to Object: You may object to the processing of your information for specific purposes.
• Data Portability: In some cases you may request your information in a structured, commonly used format.
• Withdrawal of Consent: If you have given consent to any specific data processing, you may withdraw it at any time.

To exercise these rights, contact our support team. We will fully cooperate with any legitimate request.

dbb99 primarily provides services for the Bangladesh market. However, due to technical infrastructure, some data may be processed or stored on servers located in other countries. In such cases it is ensured that:

• The recipient country or organization maintains adequate data protection standards.
• The data transfer is carried out in accordance with international security standards.
• The protection of your information is ensured through contractual obligations.

dbb99 reserves the right to change or update this Privacy Policy as needed. In the case of any significant changes:

• The updated date will be noted on this page.
• Registered users may be notified by email about important changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

We advise you to review this policy regularly so that you remain aware of the latest data protection rules.