dbb99 Responsible Gaming — Your safety is our priority
Let gaming be a source of enjoyment, not stress. dbb99 is committed to keeping you safe at all times through limit-setting, protective tools, and support.
Why is responsible gaming important?
When enjoyed the right way, online gaming is a great source of entertainment. But if gaming starts to feel out of control, it can have a negative impact on your personal and family life. dbb99 is committed to giving players in Bangladesh a safe and enjoyable gaming experience.
We believe gaming is truly enjoyable only when players are aware of their limits and play responsibly. That is why we make all the tools and information you need easy to access.
21+ Age Requirement
dbb99 strictly prohibits anyone under 21 from opening an account or gaming on the platform. Age verification is mandatory at registration. If a minor has access to your device, please notify our support team immediately.
Signs of problematic gaming
Be alert if you notice any of the following:
- Spending money beyond your budget
- Playing repeatedly to recover lost money
- Using time meant for family or work on gaming
- Finding it hard to stop playing
- Feeling stress or anxiety because of gaming
- Hiding your gaming from people you know
- Playing with borrowed or loaned money
Our protection tools
dbb99 gives you the ability to manage your gaming experience on your own terms.
Set a deposit limit
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit is instant; increasing one has a waiting period.
Time limit (time-out)
Need a short break? Use the time-out feature to temporarily pause your account for anywhere between 24 hours and 30 days. You will not be able to log in or make deposits during this period.
Self-exclusion
If you feel you need a longer break, you can use self-exclusion. You can close your account for 3 months, 6 months, 1 year, or permanently. Contact us via live chat.
Gaming history and reports
View a detailed history of all your transactions and gaming activity. Keeping regular track of your spending is the first step toward responsible gaming.
24/7 Bengali support
If you are facing a gaming problem or feeling stressed, our Bengali-speaking support team is always here for you. Reach us via live chat or email.
Minor protection
To prevent children or teenage family members from accessing the gaming platform, use a PIN lock on your device and parental controls on your browser. We strictly enforce the 21+ age requirement.
How to set your limits
Activate deposit limits and time controls on your account in just a few simple steps.
Log in to your account
Log in to your dbb99 account and go to your profile settings.
Find the "Responsible Gaming" section
Click on the "Responsible Gaming" option in the settings menu.
Choose your preferred limit
Select the protection you want — deposit limit, time-out, or self-exclusion.
Confirm
Save your changes. Lowering a deposit limit takes effect immediately.
Deposit and withdrawal information
Learn about our transaction limits and timing to make budgeting easier.
| Description | Amount / Time | Method |
|---|---|---|
| Minimum Deposit | ৳300 | All methods |
| Minimum Withdrawal | ৳800 | All methods |
| Withdrawal Time | Within 1 hour | bKash, Nagad, Rocket, Upay |
| Welcome Bonus | 100% up to ৳20,000 | On first deposit |
| Wagering Requirement | 10x | On bonus |
Starting with small amounts and setting a budget are important parts of responsible gaming.
Assess your own gaming habits
Ask yourself the questions below. If you answer "yes" to more than one, you should seek support.
Are you spending more on gaming than your set budget?
Are you placing larger bets to try to win back lost money?
Is gaming affecting your family, work, or studies?
Are you having disagreements with loved ones because of gaming?
Are you turning to gaming to relieve stress?
Do you want to stop playing but find you cannot?
If you answered "yes" to any of the questions above, contact us via live chat or activate self-exclusion.
Top tips for safe gaming
Follow these tips to ensure responsible gaming at dbb99:
- Set a specific budget for gaming each day or week and stick to it.
- Play for entertainment only — not as a way to earn a living.
- Avoid gaming when you have been drinking alcohol or are under stress.
- Play for a set amount of time and take regular long breaks.
- Never gamble with borrowed money.
- Prioritise spending time with family and friends and pursuing other hobbies.
- Review your account transaction history regularly.
- Keep gaming devices and account details away from children.
Where to find support
dbb99's support team is ready to help you in Bengali, 24 hours a day, 7 days a week.
Live chat: Log in to the platform and speak with us directly — in Bengali.
Email: Write to us at [email protected].
Self-exclusion: Close your account instantly through account settings or live chat.
Confidentiality: Your information is kept completely private. Do not hesitate to ask for help.
Responsible gaming FAQ
Find answers to common questions right here.
Play responsibly, enjoy the experience
Your safety comes first at dbb99. Learn more about gaming, get support, or check our FAQ.